de Fother » 21 Nov 2018, 13:02
Re Bonjour Pierre,
Icecream Apps m'a répondu ce matin par mail à 9h45...
Ils m'ont demandé quelques précisions :
Hello Fother,
Thank you for contacting us. As for "It does not work on my HP Probook 4740s Windows 7 Pro PC. The software opens but the selected document does not open.", please provide us with a full and precise explanation of the issue so we could assist you accordingly.
Does the issue happen to all the files or to some specific files? Please specify the location of these files on your computer.
Could you send us the sample PDF files, the log file(s) you can find at C:/Users/--USER--/Icecream PDF Editor/log/ (where --USER-- stands for your username on your computer, for example Fother) and the screenshot of your computer's technical specs? It can help us to understand the problem. Thank you.
Best wishes,
Icecream Apps Team
Je leur ai répondu à 12h15 :
Hello to the Icecream Apps team,
Thank you for your reply.
I respond to your requests by enclosing the following documents :
the successive screenshots at the opening of Icecream PDF Editor, then double click on a recent document, then double click on the thumbnail (and that's where I'm blocked),
the 3 PDF files I opened in your software,
the system information of my computer
and the folder containing the "log" files.
Cordialement.
Fother
en joignant à ce mail 8 pièces jointes annotées pour répondre à toutes leurs questions.
Merci.
Cordialement.
Fother
